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AIMA Portugal
SEF Portugal
Expats in Portugal
Immigrants in Portugal
10/03/2025

AIMA Portugal: Appointments, Residence Permits & Documents


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For citizens outside the EU, EEA, and Switzerland, living legally in Portugal depends on how well you navigate the immigration system, and, in practice, that usually means understanding AIMA Portugal early on.

AIMA (Agência para a Integração, Migrações e Asilo) is the central public agency now handling the administrative side of Portuguese immigration: residence permits, renewals, family reunification steps, and appointment-based procedures that used to fall under SEF Portugal. Since this transition, the process has become more digital and more centralized, but also more demanding, especially when it comes to documentation and appointment availability.

This guide is written for people starting from zero. It gives you a clear, practical overview of what AIMA does, how the residency process typically flows, and where applicants most often lose time: booking an appointment, proving accommodation correctly, securing required Portuguese numbers (like NIF and, in many cases, NISS), and arriving with a complete file that will be accepted on the day.

You’ll also see the “real-world” side of the system, what applicants report about delays, cancellations, and rejections, so you can plan defensively rather than optimistically. The goal is simple: help you prepare the right way, reduce avoidable risks, and move through the residency process with fewer surprises.

Finally, a quick note for EU/EEA/Swiss nationals: you typically do not need AIMA at the start, because your initial residence registration is handled through the CRUE process. However, when your CRUE reaches the 5-year mark and you need to transition to permanent residency, you will likely interact with the Portuguese residency system, so it still helps to understand AIMA’s role and how the system operates.

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Understanding AIMA Portugal

What is the role of AIMA?

AIMA is the Portuguese government body responsible for all matters related to the legal residency of non-EU/EEA/Swiss nationals (and for EU/EEA/Swiss citizens after five years of legal residency).

If you fall into this category, AIMA controls whether you can live in Portugal long-term. Their responsibilities include:

  • Issuing Residence Permits: AIMA decides who qualifies for an initial residence permit.
  • Renewing Residence Permits: These permits are not permanent; AIMA approves or denies renewals (although, as detailed below, the IRN now handles most renewals).
  • Family Reunification: AIMA processes applications for legal residents to bring their families (spouses, children, and dependent parents) to Portugal.

Essentially, if you are not a citizen of an EU/EEA country or Switzerland, and you intend to live in Portugal, you must obtain a visa to move to Portugal, and when arriving in Portugal, a residence permit, and your journey will involve AIMA, directly.

What services does AIMA provide?

AIMA Portugal provides (and coordinates) services in three main areas: immigration administrationasylum/international protection, and migrant integration, i.e., the “administrative side” of what SEF Portugal used to do, plus integration functions that previously sat with the High Commission for Migration.

Immigration and residency administration (the main “AIMA” work)

AIMA is responsible for managing foreigners’ legal stay in Portugal, including:

  • Entry-and-stay control (administrative) and extensions of stay.
  • Granting/processing residence permits and handling residence cards, including:
  • Residence cards and permanent residence cards for non-EU family members of EU citizens
  • Permanent residence certificates for EU citizens
  • Residence permits for UK nationals covered by Brexit arrangements
  • Online and in-person service channels, including contact center support and service counters (“Lojas”), plus digital forms/requests that AIMA publishes on its site.

Residence-permit renewals (how it works in practice)

Renewals have been shifting between channels as the system is reorganized. As of the Justice Ministry’s service guidance, online renewal is routed through AIMA’s Renewals Portal (Portal das Renovações), and (importantly) the same guidance states that from 1 August 2025 the IRN no longer has competence to conduct in-person appointments for residence-permit renewals.

Asylum and international protection

AIMA is also the competent body for international protection/asylum processes, and the government has described a dedicated multidisciplinary approach for managing and monitoring these cases through to integration.

Integration and inclusion services (beyond paperwork)

AIMA also absorbed many integration functions, including work aimed at:

  • Reception and integration of migrants, including coordination with local integration support structures.
  • Combating racism and discrimination, promoting intercultural/inter-religious dialogue, and broader social-cohesion initiatives.
  • Practical public-facing initiatives on AIMA’s site such as Portuguese-language learning resources and other integration-oriented information hubs.

Equality-of-rights requests (specific legal status workflows)

AIMA also notes that requests related to granting “equal rights and duties” status (and certain political-rights recognitions) are initiated via AIMA central/regional services, with final granting tied to the relevant government area.

What AIMA does not do anymore (boundary lines after SEF Portugal)

To avoid wasted effort, it helps to know what moved elsewhere:

  • Border control/law enforcement at borders: transferred to GNR (land/sea) and PSP (airports).
  • Investigations into illegal immigration/trafficking: Polícia Judiciária (PJ).
  • Passports for foreign citizens (and related issuance): assigned to IRN in the government’s restructuring plan.

When was AIMA created?

AIMA was created in law on 2 June 2023, by Decree-Law no. 41/2023.

It began operating / started its functions on 29 October 2023, when the SEF transition took effect.

What was SEF Portugal?

SEF Portugal was the Serviço de Estrangeiros e Fronteiras (Foreigners and Borders Service), Portugal’s former immigration-and-borders police authority.

In practical terms, SEF combined two roles:

  • Border control and enforcement: monitoring entry/exit at borders and carrying out immigration inspections and enforcement actions.
  • Immigration administration: handling key “in-country” immigration processes such as issuing residence permits (and related procedures) for foreign nationals living legally in Portugal.

What happened to SEF?

Portugal extinguished/abolished SEF as part of an immigration reform, with the transition taking effect on 29 October 2023.

A new body, AIMA Portugal (Agência para a Integração, Migrações e Asilo), took over SEF’s administrative/immigration and asylum competences (and also absorbed integration functions that were previously elsewhere).

Where SEF functions went?

After the reform, responsibilities were redistributed, generally separating “service/administration” from “policing/enforcement”:

  • Administrative immigration and asylum → AIMA
  • Border policing (by location/type of border) → security forces such as PSP and GNR (with later institutional developments inside PSP for foreigners/borders).
  • Criminal investigations related to serious immigration crime (e.g., trafficking) → criminal police structures (commonly referenced as moving away from SEF as part of the separation model).

Why SEF was reformed?

The reform was widely linked to long-standing criticism of delays and inefficiencies, and it was accelerated by public outrage following the death of an Ukrainian citizen in SEF custody in 2020, which intensified calls for structural change.

You'll still see a lot of AIMA related service or information still using SEF Portugal terms.

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The AIMA backlog and its delay

What is the current situation for immigrants?

The defining characteristic of AIMA in 2026 is the massive backlog of hundreds of thousands pending applications.

This represents hundreds of thousands of individuals facing significant delays and profound uncertainty about their legal status in Portugal. It translates to:

  • Extreme Wait Times: Expect to wait many months, potentially over a year, for an appointment (for initial applications or those renewals still handled by AIMA) and for your application to be processed.
  • Communication Blackout: Contacting AIMA is notoriously difficult. Phone lines are perpetually busy, emails often go unanswered, and the website offers limited, and often outdated, assistance. This lack of communication exacerbates the anxiety and frustration.
  • Life in Limbo: The delays and uncertainty put your life on hold, affecting your ability to work, travel, access services, and plan for the future. Many people compare the process to being in a state of legal limbo.

Why the AIMA backlog?

Several factors contribute to this crisis:

  • Portugal's Popularity: Increased immigration to Portugal has overwhelmed AIMA's capacity.
  • The SEF to AIMA Transition: The 2023 transition from the previous immigration agency (SEF) to AIMA was poorly managed, creating further delays and confusion. Lost paperwork and conflicting information were common occurrences during this transition.
  • Insufficient Resources: AIMA demonstrably lacks the staff, infrastructure, and efficient processes to handle the volume of applications.

What's being done now by AIMA?

AIMA has implemented features to keep up with the backlog.

Visas now have a specific area to request an extension.

Permits now have specific areas for renewal. Right now those already out of validity are able to be renewed through the new system.

Permits who are close to expiration are also available for the automatic renewal through the website.

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What problems do immigrants face with AIMA?

Immigrants in Portugal most commonly report operational and legal “friction” points with AIMA that fall into a few recurring categories:

  • Long processing delays and a large pending caseload

Portugal’s government explicitly acknowledged a structural “inoperability” problem and referenced ~400,000 pending regularisation processes when it created a special “Mission Structure” to recover backlog at AIMA. This is currently being addressed, however there are still a lot of people in the Limbo.

  • Difficulty securing an in-person appointment (agendamento)

Reports highlight the lack of appointment availability, plus automated scheduling that can be inefficient and poorly targeted, as a recurring complaint from immigrants.

  • Unreliable or hard-to-use digital systems

A major theme in complaints is IT/platform operational failures, including instability and failures in the rollout/operation of online tools.

  • Contact channels that are difficult to access (phone/email)

Reports also flag difficulty reaching AIMA through the available contact channels, with criticism of the limited support capacity relative to demand.

  • Documents expiring while people wait, and “secondary” consequences

Because of systemic delays, Portugal extended the validity of certain residence documents and visas to protect legal status, e.g., valid until 15 October 2025 under both the official Justice portal guidance and the underlying decree-law.

Even with extensions, people still report practical constraints (for example, travel and administrative uncertainty) when they are waiting for an appointment or a physical title/card.

  • Extensions not consistently recognised by other public services

A specific pain point reported is that some entities/services did not consistently “accept” the legal extension of residence titles, creating friction when dealing with bodies like social security, transport licensing, and health units.

  • Appointments assigned far from where the applicant lives

Complaints include appointments scheduled in geographically distant locations, for example family reunification appointments placed in AIMA stores roughly 60 km apart, on the same day in back-to-back timeslots.

  • Higher reliance on litigation and urgent court applications to force action

A recognised pattern is that applicants resort to administrative court mechanisms (including “intimação” actions) to compel AIMA to decide within legal timelines when there is prolonged silence or delay.

  • Risk exposure to scams and fraudulent communications

AIMA itself has issued public warnings about fraudulent emails falsely claiming appointments and instructing people to click links or appear at AIMA locations, an added risk layer for immigrants navigating a confusing queueing environment.

  • “All-or-nothing” outcomes after review efforts scale up

The government’s own reporting on the Mission Structure shows the scale of review and enforcement: large volumes of checks, issuance of hundreds of thousands of titles, and also tens of thousands of refusals/indeferimentos, which, for applicants, often translates into high stakes for document completeness and eligibility proof.

  • New requirements "popping" at every moment

It's a common complaint in expats' forums the sudden inclusion of extra requirements, such as a notarized copy of full passports, or the sudden need for NISS (even in visas where NISS is not needed).

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How to apply for residence permits with AIMA after your visa in Portugal?

To apply for your Portuguese residence permit with AIMA after you arrive on a D-visa (Portuguese residence visa), you generally need to (1) secure or request an AIMA appointment, (2) show up with a complete file, and (3) complete biometrics and payment so AIMA can issue your residence card. 

This “in-country conversion” is the step that replaced the old SEF Portugal workflow for most applicants, and what turns you into an official resident of Portugal.

Step-by-step: residence permit with AIMA after your visa

1) Confirm whether you already have an AIMA appointment

Many D4/D7/D8 holders receive a pre-scheduled AIMA appointment when the visa is issued; if your visa paperwork or the visa in your passport does not include one, you must book/request it yourself.

2) Request/book the AIMA appointment through the channel that matches your case

In practice, you’ll see three common routes:

  • AIMA online request for people who have a consular residence/work visa (Não CPLP)
  • AIMA published a specific online functionality for scheduling when you already have a consular residence/work visa (Non-CPLP). You submit through AIMA’s contact form system and must:
  • Choose “Autorização de Residência” → “Autorização de Residência com Visto Consular (Não CPLP)”
  • Enter passport number + visa number
  • Upload copies of your passport and visa 

SAPA Portal (services.aima.gov.pt)

Frequently cited as the main online booking environment; availability can be sporadic.

AIMA Contact Center (phone)

AIMA lists the Contact Center number and hours (weekdays, 08:00–20:00 Lisbon time).

3) Build a “complete application” file before you attend (this is now critical)

AIMA no longer accepts incomplete temporary residence permit applications; the former grace period to submit missing documents was eliminated, and incomplete files can be rejected, meaning you may have to schedule again.

Common core documents (exact list varies by permit type, but these are widely expected):

  • Valid passport with residence visa
  • NIF (tax number)
  • NISS (social security number)
  • Proof of accommodation (typically a registered lease / official proof of address)
  • Health insurance that meets Portugal requirements (not simple travel insurance)
  • Proof of income/means (appropriate to your visa category)
  • Criminal record certificate (often apostilled)
  • Passport photos

4) Attend the AIMA appointment: verification, biometrics, fee

At the appointment, AIMA typically:

  • Checks your documents for completeness
  • Collects biometrics (photo/fingerprints/signature)
  • Takes payment of the residence permit fee
  • Issues a temporary proof/receipt while you wait for the physical card

AIMA’s own guidance states that a receipt proving you applied for a residence permit is not a travel document and should not be relied on for Schengen travel.

Blog info

5) Wait for the residence card (AR) to be produced and delivered

After biometrics, the residence card is produced and delivered later (commonly by mail). Timeframes vary materially depending on backlog and permit type.

If your visa or prior documents expired while you were waiting

Portugal previously extended validity for many documents through 15 October 2025, but that date is in the past. For cases affected by that regime, guidance tied to Decree-Law 85-B/2025 indicated that, after 15 October 2025, validity would hinge on presenting proof of renewal payment issued by AIMA (valid for 180 days) rather than the expired card alone.

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How to renew AIMA Portugal residence permits?

Renewing an AIMA Portugal residence permit (current workflow)

Since 1 August 2025, residence-permit renewals are handled exclusively by AIMA (not IRN, as it happened during 2025, to tackle the backlog). 

In practice, the right portal depends on (1) your permit type and (2) the expiry date printed on your card/title.

1) Choose the correct renewal channel

A) Your card expired after 30 June 2025 (or expires soon)

Use AIMA’s Renewals Portal: portal-renovacoes.aima.gov.pt.

AIMA has been opening eligibility in phases (month-by-month windows), and as of 29 December 2025 it was updated to include renewals for January and February 2026 expiries.

B) Your card expired between 22 February 2020 and 30 June 2025 and you were not contacted

AIMA directs you to submit the renewal request via: services.aima.gov.pt/RAR/reqrenew.

This route does not cover AR CPLPARI/Golden Visa, or EU residence cards / family member cards.

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C) You have AR CPLP

Renewal/substitution for CPLP follows its own flow on services.aima.gov.pt and is triggered by email notification.

D) You hold Long-Term Resident status (residente de longa duração)

AIMA confirms renewal is available in the Renewals Portal, and highlights practical prerequisites like NISS and an updated address for card delivery.

2) Renew online via the AIMA Renewals Portal (portal-renovacoes)

AIMA’s own published process is:

  1. Register on the portal (you submit an email).
  2. You receive a password by email.
  3. Log in and submit the renewal request (the system runs validations).
  4. The portal issues payment instructions (“guias”); AIMA notes payment typically becomes possible 24 hours after the guides are issued.
  5. After payment, the system issues a receipt / proof of renewal request, and AIMA begins analysis leading to issuance of the renewed title.

AIMA has also stated that, once you register the renewal request and pay the fees, a proof document is issued with 180 days’ validity.

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Even though several renewals are being made through online submission, AIMA has been inviting random applicants to in-person appointments. Days or even weeks after submitting their full application, some expats receive an official email from AIMA with an appointment scheduled in a determined AIMA office, time and date. If this happens to you, attend the appointment with all your submitted documents.

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3) Renew via services.aima.gov.pt (older-expiry cohort: Feb 2020–Jun 2025)

If you use the services.aima.gov.pt/RAR/reqrenew path, AIMA explains the sequence:

  • You submit the request and then AIMA contacts you by email
  1. to confirm the request
  2. to pay the fees
  3. after payment, to propose an in-person appointment for biometrics, and to instruct you how to upload all required information/documents in your personal area before the appointment.
  • AIMA states that up to 10 working days after payment confirmation, the proof-of-request receipt will be made available in your personal area on the platform.

4) Update your details (address, NIF, name, etc.) before renewing

AIMA directs personal-data changes (name, address, NIF, etc.) to the Contact Form channel, not the renewals portal.

AIMA also highlights that having an updated address matters for receiving the renewed card by mail, and that NISS may be required to complete renewal successfully (explicitly mentioned for long-term resident renewal).

What are the required documents for AIMA renewal?

Besides the classics, valid passport, proof of funds and income, Portuguese bank account, AIMA is requesting in some renewals:

  • NISS (even for non-workers in Portugal and children);
  • Notarized copies of full passports (even blank pages);
  • No-debt certificate (taken from 'Finanças' stating a lack of debts with Portuguese institutions);
  • Rental leases under new rule, with a Landlord's notarized declaration.

5) Staying legal while renewing (what to carry)

AIMA clarifies that the right of residence typically remains for up to 6 months after the card’s expiry date (with a specific rule that covers certain backlog cohorts up to 15 April 2026).

If you have already started renewal, AIMA recommends carrying both:

  • the expired title, and
  • the receipt/proof that the renewal request was submitted.

What's the wait time to receive your residence permit in Portugal?

It depends!

Some people are receiving in less than 2 weeks, others are waiting for more than a couple of months.

At the moment there's no rule regarding this.

A common doubt among expats is if they can leave Portugal while waiting for the arrival of the residence permit. Though you may hear reports of success of some that decide to leave, AIMA released a guidance informing that this is not recommendable and shouldn't be done. If you have an exceptional situation that requires you to leave Portugal while still waiting for your permit (e.g. like sickness from relatives, death, or major governmental commitments in your home country), get in touch with AIMA and request a written form of approval for your return, just in case.

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How to (try to) contact AIMA

Securing an appointment with AIMA is the single biggest hurdle for initial residency applications and for those renewals that are still handled by AIMA (e.g., Golden Visa renewals, cases involving victims of human trafficking).

The official channels are often ineffective, leading to immense frustration and, increasingly, legal action.

Contact methods and their (low) success rates

  • Phone: The official numbers are (+351) 217 115 000 and (+351) 965 903 700. Prepare for a challenging, and often fruitless, experience.

Common Strategies:

  • Early Morning Calls: Many report slightly better chances of getting through by calling before the official opening time, around 8:00 AM.
  • Lunchtime Attempts: Trying during the typical Portuguese lunch hour (1:00 PM-2:00 PM) is another strategy, based on the hope of lower call volume.
  • End-of-day calls: Another tactic is to call just before closing time in the hopes of releasing any remaining appointments.
  • Redial, Redial, Redial: Be prepared to redial hundreds of times, often over multiple days or weeks. Auto-redial is highly recommended.
  • Speakerphone: Use speakerphone and do something else while you wait on hold (or listen to the busy signal) to maintain sanity.
  • Multiple Phones: Using multiple phones simultaneously to increase the chances of getting through is a common, albeit desperate, tactic.
Brenda
Brenda
Content specialist

When I had to contact AIMA (it may sound surreal) but I was used to call between 800-1000 times in the span of two hours (non-stop). I would eventually get through the correct indicator of finally being answered (Bem-vindo…, those are the words you'll hear when you finally get through). After that another 30 min to 1 hour waiting in the line, and finally an officer would answer me and handle my requests.

  • Call Centers: Search online expat communities for information on specialized call centers. While some have reported success in scheduling appointments through these centers, others have found them unhelpful. It's worth investigating, but don't rely solely on this method.
  • Email: The official email address is geral@aima.gov.pt. While it's widely considered a "black hole," with most emails going unanswered, it's still recommended to send a detailed email and follow up regularly.

Email Content: Include your full name, date of birth, passport number, visa type (if applicable), NIF, current address, phone number, email address, and a clear explanation of your request.

Follow-Up Strategy: Sending follow-up emails every week or two is a common practice, even if it feels futile. It demonstrates persistence and creates a record of your attempts.

  • AIMA Website: The AIMA website (aima.gov.pt) includes an appointment request form.

Troubleshooting: If you encounter issues with the website, try different browsers (Chrome, Firefox, Safari) and clear your browser's cache and cookies.

  • Social Media: While some users report trying to contact AIMA through social media, there is no evidence that this is an effective method.

Getting an AIMA appointment through a lawyer

Due to the extreme difficulty in obtaining appointments, many expats are now resorting to legal action.

The process involves hiring a Portuguese immigration lawyer to file an Ação de Intimação para Proteção de Direitos, Liberdades e Garantias. This lawsuit, in effect, forces AIMA to respond and process the application. It's a drastic step, but for many, it's become the only viable option.

  • Cost: Lawyer fees typically range from €500 to €1000 or more, plus VAT.
  • Timeframe: While the process initially took a few weeks, wait times are increasing due to the growing number of cases. Expect to wait 8–10 weeks or longer to secure an appointment through legal action.
  • Success Rate: Legal action has a relatively high success rate in compelling AIMA to schedule an appointment, but it's not a guaranteed solution, and the subsequent processing of your application can still take a significant amount of time.
  • Finding a Lawyer: It's crucial to find a reputable lawyer who specializes in Portuguese immigration law. Online expat communities are a useful source of recommendations.

Expat experiences and advice on AIMA

Online expat communities, such as Facebook groups (e.g., "Americans & Friends PT," "AIMA e Nacionalidade Portuguesa - Grupo de Apoio," "Grupo de Apoio ao Imigrante em Portugal (AIMA 2025)," "Moving to Portugal") and Reddit forums (e.g., r/PortugalExpats), are invaluable resources for navigating the AIMA process. These platforms provide:

  • Real-World Experiences: Learn from the successes and, more importantly, the mistakes of others.
  • Practical Tips: Get specific advice on everything from contacting AIMA to gathering documents to dealing with specific challenges.
  • Emotional Support: Connect with others who understand the frustrations and anxieties of dealing with AIMA. The shared experience can be incredibly helpful.
  • Lawyer Recommendations: Find recommendations for reputable immigration lawyers who specialize in AIMA cases.
  • Updates on Procedures: Stay informed about any changes to AIMA's policies, procedures, or contact information. This information is crucial, as things can change rapidly and without notice.
aima-portugal-online

Required documents for your AIMA residence permit renewal

The specific documents required for a residency application vary depending on the visa type (e.g., D7, D8, student visa, Golden Visa) and individual circumstances.

However, certain core documents are almost universally required. Providing incomplete or incorrect documentation is a major cause of delays and rejections.

Core documents for your AIMA residence permit renewal

1) Valid passport: You'll need to present a valid passport from your non-EU/EEA/Swiss home country. If AIMA requests it, ensure you have clear, legible copies of every page of your passport, including blank pages. Omitting even a single blank page is a surprisingly frequent cause of rejection.

2) Visa (if applicable): If you entered Portugal with a specific visa, you must provide the original visa.

3) Proof of Accommodation: This paperwork demonstrates where you will be living in Portugal. Acceptable documents include:

  • A rental contract registered with the local Junta de Freguesia (parish council). This registration is crucial; an unregistered contract is not sufficient, as well as your Landlord's notarized declaration, confirming you as a renter.
  • A property deed, if you own property in Portugal.
  • A formal hosting statement from a Portuguese citizen or legal resident who is providing you with accommodation. This statement should include the host's full name, address, NIF, and contact information.

4) Proof of Financial Means: You must demonstrate that you have sufficient financial resources to support yourself in Portugal without relying on public funds. The required amount varies significantly depending on the visa type. Acceptable proof includes:

  • Bank statements (typically for the past 3-6 months) from your home country and a Portuguese bank account, showing a consistent balance sufficient to meet the requirements for your specific visa.
  • Tax returns from your home country.
  • Proof of pension income, if applicable.
  • Other documentation of income or assets (e.g., investment portfolios).

It's generally recommended to overestimate your financial needs and provide more documentation than you think is strictly necessary.

5) Criminal Record Certificates: You will need criminal record certificates (or equivalent documents, depending on the country) from:

  • Your home country.
  • Any country where you have resided for more than one year in the past five years.
  • These certificates must be apostilled or legalized (see detailed explanation below). This is a critical requirement that is frequently overlooked or misunderstood, leading to significant delays.

6) Portuguese Criminal Record Check: AIMA may be able to obtain the information directly from the Portuguese authorities, but it's best to be prepared and have it ready. You can often request this online through the Portuguese government's website.

7) Health Insurance: Proof of comprehensive health insurance is mandatory if you are not covered by the Portuguese National Health Service (SNS, and AIMA may request your registration with it, by asking your Utente number). Your insurance policy must meet specific coverage requirements; a basic travel insurance policy is usually not sufficient (only for visa application).

8) Proof of Legal Entry in Portugal: If you have entered Portugal coming from another Schengen country, you must have presented yourself at an AIMA office in the first three days of your arrival.

9) Marriage/Birth Certificates (if applicable): For family reunification applications, you must provide original or certified copies of marriage and birth certificates, as appropriate. These documents must also be apostilled or legalized.

10) Photographs: You will typically need passport-sized photographs (usually two). Check the specific requirements for the number and size of photos.

Apostille/Legalization and certified translations for AIMA

  • Apostille/Legalization: This is a process that authenticates documents for international use, verifying the signature and seal on the document. Any document originating outside the European Union must be either apostilled (if the country is a party to the Hague Apostille Convention) or legalized (if the country is not a party to the Hague Convention). This process often involves multiple steps and can take considerable time, sometimes several weeks or even months. Start this process well in advance of your intended application date.
  • How to Obtain an Apostille/Legalization: The specific procedure varies depending on the country of origin. Contact the relevant authorities in the document's country of origin (e.g., the Secretary of State's office in the US, the Foreign, Commonwealth, and Development Office in the UK) to determine the specific steps.

Don't underestimate the time required for apostille/legalization. It's a common cause of application delays.

  • Certified Translations: Any document that is not in Portuguese must be translated by a certified translator in Portugal. Using a translator from your home country, even if they are highly qualified, is not acceptable. Such an arrangement is a strict requirement.
  • Finding a Certified Translator: You can find certified translators through online directories or by contacting the Portuguese consulate in your home country. Here at AnchorLess, we have this service available for you.

General advice for navigating AIMA in Portugal

  • Be Proactive and Persistent: Don't wait for AIMA to contact you. Be relentless in your efforts to secure an appointment and follow up on your application. This tip is the most consistently given advice.
  • Document Everything: Keep meticulous records of all your interactions with AIMA, including dates, times, contact methods (phone, email), names of representatives (if you manage to speak to one), any responses received, and copies of all documents submitted. This documentation is essential, especially if you need to pursue legal action. If most of your contcats are through phone, always request a confirmation email stating the information given during the calls.
  • Start Early: Begin gathering documents and researching the process well in advance of your intended application date. Many delays are caused by applicants underestimating the time required for document collection, translation, and apostille/legalization.
  • Double-Check (and Triple-Check) Everything: Ensure that all your documents are complete, accurate, and meet AIMA's requirements. Even minor errors or omissions can lead to significant delays or rejections.
  • Don't Give Up: The process can be incredibly challenging, frustrating, and emotionally draining, but it is possible to succeed. Persistence and a supportive community are key.
  • Learn basic Portuguese: Although you'll find English speakers, it is advisable to learn some Portuguese.
  • Seek Professional Help When Needed: Don't hesitate to consult a Portuguese immigration lawyer if you encounter significant difficulties, are unsure about any aspect of the process, or simply feel overwhelmed.

How to access AIMA immigration information?

The most reliable way to access AIMA Portugal immigration information is to use official portals (for rules, forms, renewals, and contacts) plus a couple of government support channels.

1) Start with AIMA’s official website (your “home base”)

Use AIMA’s website to access:

  • News/updates (system changes, opening of renewal windows, new procedures)
  • The “Viver” (Live) section, which publishes practical pages on residence permits and requirements (checklists by legal basis)
  • FAQ + official contacts (address, email, and access to “Lojas AIMA” store locations/schedules)

2) Use the correct portal depending on what you need

AIMA splits “information” across functional portals:

  • Contact Form portal (requests, questions, data changes, and many case types)

This is the structured way to open a formal request and select a subject (e.g., residence permit, EU cards, data changes).

  • Renewals Portal (Portal das Renovações)

Used to renew residence permits online when your case is eligible. AIMA’s own announcements point applicants to the portal and describe the login/password-by-email flow.

3) For “how-to” service guidance, use Justice and Gov.pt pages

These portals often provide clearer step-by-step service instructions (and sometimes link you back to AIMA’s tools):

  • Justice.gov.pt service page for renewing residence permits (explains when and how to use the AIMA renewals portal and what happens for older expiries).
  • Gov.pt entity page for AIMA (official government profile page and service routing).

4) For appointment/contact details, use official contact listings

  • AIMA’s FAQ/Contacts page centralizes official contact points.
  • Portuguese embassies sometimes publish AIMA contact details and hours in English (useful if you want a second official reference).

5) For general help in multiple languages, use the Immigrant Support Line

If your goal is to get oriented (rather than submit a case), Portugal’s Immigrant Support Line provides help in multiple languages and can direct you to the right channel.

6) Quick safety check when consuming “information”

Because scams and misinformation circulate, treat anything that asks you to click unusual links or pay unofficial fees as suspect. Prefer instructions that originate from AIMA / gov.pt / justiça.gov.pt pages (and cross-check the same step on at least two official sources when stakes are high).

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How can AnchorLess help you?

With AnchorLess, you can get the requirements for your AIMA resience permit appointment your Portuguese NIF, NISS, bank account, some even before coming to Portugal, in a simple and fast way, avoiding lines and and inconsistencies.

AnchorLess can also help yo navigate your AIMA appointment responsabilities with our translation and notarization services, as well as facilitating a lawyer consultation to guide you , if needed.

Final thoughts

Obtaining and maintaining legal residency in Portugal as a non-EU/EEA/Swiss citizen through AIMA is being undeniably challenging. The massive backlog, communication difficulties, complex documentation requirements, and often inconsistent application of rules create significant hurdles.

However, with thorough preparation, relentless persistence, a strong support network (found largely online), and, in many cases, legal assistance, it is possible to navigate the AIMA maze and achieve your goal of living in Portugal.

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